At EU PC Download, we are committed to protecting your privacy. This Privacy Policy explains the types of personal information we collect, how we use it, and how we protect it. By using our website and services, you agree to the collection and use of information in accordance with this policy.

This policy applies to all visitors to our website, including those who create accounts, make purchases, and interact with our customer support services.

1. Information We Collect

We collect personal information from you when you interact with our website, create an account, make purchases, or contact us for support. The types of information we collect include:

  • Account Information: Name, email address, password, and other details provided when creating an account.
  • Purchase Information: Billing information, payment method details (e.g., credit card number), and transaction history.
  • Device and Usage Information: Data about your device (e.g., IP address, browser type, operating system) and how you interact with our website (e.g., pages visited, time spent, and actions taken). This is collected through cookies and analytics tools such as Google Analytics.
  • Communication Information: Any information provided when contacting our customer support team, including email correspondence or messages through our website.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: To process orders, deliver game keys, and manage your account.
  • Customer Support: To respond to inquiries, resolve issues, and provide assistance with account management.
  • Marketing and Promotions: To send newsletters, promotions, and updates about our products and services. You can opt-out of marketing communications at any time.
  • Improve Our Website: To analyse website traffic and user behaviour using tools like Google Analytics and Microsoft Ads, which helps us improve our site and user experience.
  • Advertising and Marketing: To deliver personalised advertisements, promotions, and offers based on your browsing behaviour and preferences. We use platforms such as Google Ads, Microsoft Ads, and other third-party marketing and advertising platforms, as well as social media platforms like Facebook, Twitter, and Instagram. These platforms may use cookies and tracking technologies to help deliver ads relevant to you.
  • Legal Obligations: To comply with applicable laws and regulations, including legal disputes and enforcement of our policies.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

  • Payment Processors: To securely process your payments, we use third-party payment providers (e.g., PayPal, Stripe, or other payment processors). These providers have their own privacy policies that govern the collection and use of your payment information.
  • Service Providers: We share data with third-party vendors, including Google (for analytics and advertising), Microsoft (for ads and analytics), and other partners that help us operate our business, provide customer support, and improve our website.
  • Social Media Platforms: We may interact with you on platforms such as Facebook, Instagram, Twitter, and other social media networks. These platforms may collect and use data in accordance with their own privacy policies. We may also use these platforms for marketing, advertising, and customer engagement purposes.
  • Legal and Compliance: We may share information with law enforcement or regulatory authorities if required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our website. These help us improve your experience and deliver relevant content.

  • Cookies: Small text files stored on your device that help us recognise your browser and track your activities on our website.
  • Google Analytics: We use Google Analytics to track user behaviour on our site. This helps us understand how users interact with our website and enables us to improve the user experience.
  • Google Ads and Microsoft Ads: We use Google Ads and Microsoft Ads to deliver targeted advertisements based on your interests and browsing behaviour. These platforms use cookies to collect data about your activities, and you can control your ad preferences or opt-out of personalised ads through their respective settings.
  • Social Media Advertising: We may use social media platforms like Facebook and Instagram to serve personalised ads based on your interactions with our website. These platforms may track your online activity and offer targeted content or promotions.

You can manage or disable cookies by adjusting your browser settings. For more information on how to manage cookies, visit your browser’s help section.

5. Security of Your Information

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. These include using secure socket layer (SSL) encryption for transactions and implementing industry-standard security practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

You have certain rights regarding your personal information under UK and EU data protection laws, including:

  • Access to Your Data: You have the right to request access to the personal data we hold about you.
  • Correction of Data: You can request that we correct any inaccurate or incomplete personal data.
  • Deletion of Data: You can request the deletion of your personal data, subject to legal obligations and operational requirements.
  • Objection to Processing: You can object to the processing of your personal data for certain purposes, including marketing and profiling.
  • Withdrawal of Consent: If you have consented to the processing of your data for specific purposes, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at sales@eupcdownload.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or needed for legal purposes.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically for any updates. The “Last Updated” date at the top of this policy will indicate the most recent revision.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

EU PC Download
Wolftech Ltd
71-75 Shelton Street,
Covent Garden,
London,
WC2H 9JQ,
United Kingdom
Email: sales@eupcdownload.com