At EU PC Download, we are committed to ensuring that our customers have a smooth and satisfactory experience when purchasing digital game download keys. However, in the event of a problem, we want to clarify our refund policy.

Please read the following guidelines carefully:

1. Refund Eligibility

Refunds are only offered in the following circumstances:

  • Faulty Product/Invalid Game Key: If you receive a game key that is faulty, invalid, or does not work, we will make every effort to provide you with a replacement key. If we are unable to provide a replacement, we will issue a full refund. Refund requests for faulty keys must be made within 7 days of the original purchase date.
  • Incorrect Product Purchased: Refunds are not offered for keys purchased in error by the customer, so please ensure that you are purchasing the correct game and platform.
  • Account Issues: We cannot offer refunds for issues related to your account on third-party platforms (such as Steam, Xbox, or PlayStation). Please ensure that your account is properly set up and compatible with the game you wish to purchase before making your purchase.

2. Refund Process

To request a refund or report a faulty product, please contact our support team at

sa***@eu**********.com











. You will need to provide the following details:

  • Order Number
  • Purchase Date
  • Name of the Game/Key
  • Proof of the faulty key or issue (e.g., screenshots, error messages)

We will review your request and provide instructions on how to proceed.

Refund requests must be submitted within 7 days from the date of purchase. Requests submitted after this time will not be eligible for a refund.

Refunds are processed within 5-7 business days, and they will be issued to the same payment method used during the original purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

3. Non-Refundable Cases

Refunds are not applicable in the following cases:

  • Customer Changes Their Mind: We do not issue refunds if you simply change your mind after purchasing the game.
  • Customer Doesn’t Enjoy the Game: We cannot offer refunds if you do not enjoy the game, as this is a subjective preference.
  • Problems with the Official Download Platform: If the game does not work due to issues with the official game platform (e.g., Steam, Epic Games, Xbox Live, etc.), please contact their support team directly. We cannot provide refunds for issues that are not related to the key itself.
  • Unauthorized Purchases: If someone purchases the game without your permission, it is your responsibility to resolve the issue with the person who made the purchase or your payment provider. We cannot issue a refund for unauthorized purchases.
  • Computer Incompatibility: Refunds are not available if your computer is unable to run the game. It is the customer’s responsibility to verify the minimum system requirements of the game before making a purchase.
  • Difficulty Using Industry-Standard Product Key Activation Process: If you are unable to activate the game key due to technical difficulties but refuse to accept our assistance or instructions on how to activate the key, no refund will be issued. We will always provide guidance to help you use the product key.

4. 100% Money Back Guarantee for Faulty Keys

If you encounter a problem with a game key that we cannot replace, we stand by our 100% money-back guarantee. In such cases, we will issue a full refund as soon as we are unable to provide a working replacement key.

5. Contact Information

If you have any questions about our refund policy or need assistance with a refund request, please feel free to contact our support team at

sa***@eu**********.com











.

6. Changes to the Refund Policy

We may update this refund policy from time to time. Any changes will be posted on this page with the updated date, so please check periodically for the latest information.

EU PC Download
Wolftech Ltd
71-75 Shelton Street,
Covent Garden,
London,
WC2H 9JQ,
United Kingdom
E-mail:

sa***@eu**********.com











Thank you for choosing EU PC Download. We value your business and are here to ensure you have the best experience possible when shopping for digital games.